With Refurbly’s Swap Service, you never have to be without a working phone for longer than necessary.
If your device is damaged or covered by an approved claim, we’ll quickly provide you with an equivalent replacement device. Depending on how your protection is provided, your claim may be handled through an external insurance partner or directly by Refurbly.
Here’s how it works:
1. Contact Refurbly to report the incident.
2. We’ll guide you through the claims process and explain the next steps.
3. Once your claim has been approved, we’ll send you a replacement device through our Swap Service.
4. Transfer your data and return your damaged device using the prepaid return label.
5. If a deductible applies, we’ll send you a payment link before the case is completed.
Please note: Your original device must be returned within 14 days. If it is not returned on time, you may be charged for both devices in accordance with the applicable terms and conditions.