Excessive damage is any damage that goes beyond normal wear and tear from everyday use. This may include significant cracks, bent devices, deep dents, or other damage caused by accidents or misuse.
To make the assessment as clear as possible, we’ve gathered examples of what is considered normal wear and tear and what is considered excessive damage.
Learn more and view examples on our Refurbly Flex Returns page. https://flex.refurbly.se/retur
✅ Normal wear and tear | ❌ Excessive damage |
|---|---|
Minor scratches | Cracked screen |
Light wear on the frame | Bent device |
Normal wear on buttons | Deep dents or significant impact damage |
Minor cosmetic marks | Water damage or other functional defects |