Once you have had your device for at least 12 months, you have several options:
1. Continue your subscription
Keep your current device and continue your subscription at the same monthly price. There is no further minimum subscription period, so you can cancel at any time.
2. Extend your agreement for a lower monthly fee
If you choose to extend your agreement for another 12 months, we may be able to offer you a discounted monthly fee. Contact us for current offers.
3. Upgrade to a newer device – at no additional setup cost
Ready for a newer model? Simply request an upgrade through your account or by contacting our customer support team.
We’ll send you your new device, and you’ll have 14 days to transfer your data and return your current device using the prepaid return label.
When you upgrade, a new 12-month minimum subscription period begins, with no additional setup fees.
4. Purchase your device
If you’d rather keep your device, you can purchase it at a discounted price based on how much you’ve already paid during your subscription.
Please note that when you purchase your device:
* Device protection and the unlimited warranty end.
* Your monthly subscription payments stop.
5. End your subscription
If you wish to end your subscription, simply contact us to receive a prepaid return label and return your device within 14 days.
Please note:
* Your device protection ends.
* If the device is not returned on time, you may be charged its current market value.
We make it easy and flexible to adapt your mobile subscription as your needs change.